For Android devices, the activity tracker services directly compatible with our platform are Google Fit and Fitbit. We recommend using either one of these services for the best experience. 

These are the instructions for Fitbit. To connect Google Fit, please click here.

If you use a different activity tracker, you might be able to connect it to the Google Fit app, which will then act as a bridge to the platform. Note that this process is only a potential solution, and is not guaranteed to work in all cases. Click here for instructions.

Before connecting a tracker service to the platform, please note the following:

• The free Fitbit app itself can track individual exercise sessions that you start and stop manually, and a separate Fitbit device is not needed. For assistance with the Fitbit standalone app, click here to visit their support page.
• The connection process outlined below can only be done through the Aduro Mobile App, and not through the program website.
• You must also join a tracker-compatible Activity to earn points in your program.

1. On your Android device, go to the Play store and install the Fitbit app.

2. Create a Fitbit account for yourself, or use a Google account if you wish. If you're using a separate tracker device, such as a watch, connect and sync it to Fitbit.

3. If you need help setting up the Fitbit app and/or devices, click here to visit their support page.

4. Go to the Play store and install the Aduro Mobile App, if you have not done so already. Log in to the Aduro Mobile App (the same credentials are used for the app and your program website). On the Home page, tap the Menu icon (a series of horizontal lines) in the upper right to open a drop-down menu. On the next screen, tap Devices.

5. On the Devices & Apps screen, tap Connect for the Fitbit option. Log in to your Fitbit account. On the authorization screen, tap Allow all or select the individual data points you'd like to sync to the platform, and then tap Allow.

6. Note that data upload may happen quickly, but may take up to 24 hours for a full sync. To check your data, tap the Profile (person) icon on the bottom menu bar and then tap the My Data tile.

7. If your data upload is ever interrupted, return to the Devices & Apps screen. Tap the Manage button to disconnect Fitbit from the platform, and then reconnect it. 

8. To help ensure that the connection between Fitbit and the platform remains open and stable, we recommend that you occasionally view Fitbit as well as the My Data screen in the Aduro Mobile App. This usually causes both apps to actively review all data settings and connections.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible. When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots that illustrate the issue, if possible