To see whether there are any next steps after completing a health screening, follow the instructions below. 

• Completing a health screening might be a standalone activity or a requirement to earn a level or incentive, depending on your program.
• In addition to completing the screening, programs may require members' health screening results to meet one or more healthy biometric ranges, e.g., a fasting blood glucose result below 100.
• If a member doesn't meet certain healthy ranges, they might need to complete an additional requirement, known as a reasonable alternative solution (RAS). The RAS can be a specific Activity or Human Performance Path, or one of a selection of Activities or Human Performance Paths.

Website

1. Log in to your program account and click the View My Program link in the upper right.

   

2. Click on the My Progress tab, if it's not already selected. Scroll down to see the current level and its requirements. Click the < and > icons to scroll between levels.

   

3. Incomplete requirements are marked with an open circle. Click any requirements (or an accompanying (i) icon) to learn more about them.

   Completed requirements will have a checkmark. Requirements with a lock icon are unlocked by completing a prerequisite.

   • In the example above, members must complete a health screening before the additional requirement(s) become available.
   • In the example above, once a member's health screening is processed through our system, if they do not meet the requisite healthy ranges, the additional requirement(s) will become active and show as incomplete.
   • In the example above, if the member meets the requisite healthy ranges, the additional requirement(s) will automatically be marked as complete.

Aduro Mobile App

1. Log in to your program account and tap the View My Program link near the top of the home page.

   

2. Scroll down to see the current level and its requirements. Scroll down further and tap the ∨ and ∧ icons to expand and collapse any additional levels. 

   

3. Incomplete requirements are marked with an open circle. Tap any requirements (or an accompanying (i) icon) to learn more about them. (Links may not be active until any previous levels are completed.)

   Completed requirements will have a checkmark. Requirements with a lock icon are unlocked by completing a prerequisite.

   • In the example above, members must complete a health screening before the additional requirement(s) become available.
   • In the example above, once a member's health screening is processed through our system, if they do not meet the requisite healthy ranges, the additional requirement(s) will become active and show as incomplete.
   • In the example above, if the member meets the requisite healthy ranges, the additional requirement(s) will automatically be marked as complete.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible