There are two methods for resetting your password. Members can trigger a temporary numerical passcode, or an Aduro agent can trigger a temporary password, with either sent to the email address associated with your well-being program account. 

For instructions on triggering a temporary passcode yourself, click here.

If that method doesn't work, please start a chat with us in the lower right corner of this page, and we'll trigger a temporary password.

• Note: Employees might have registered their program account using their employer-issued email address. If you need help with accessing your employer-issued email account, please contact your IT department or your HR/benefits department as appropriate.

Once an Aduro agent has triggered a temporary password, check the email address associated with your account for the temporary password, then follow the instructions below.

Web platform

1. On your program's login page, enter the email address associated with your account, and then click Log in with Aduro.

   The email address you enter must be the one on file in the system, or this process will not work. Note that the system does not detect invalid email addresses.

   

2. On the next page, enter the temporary password, and then click Log in.

   The temporary password is case sensitive.

   

3. You will now be asked to create a new password. Please make sure your new password meets the requirements shown. When a given requirement is met, it will be checked off. Once all the password requirements have been met, click Continue to save your new password.

   

4. If your program and/or account are set up for two-factor authentication (2FA) you will see the page below, and you'll receive a code at the phone number associated with your account. Enter the code, and then you'll be taken to your program home page.
5. 

Aduro Mobile App

1. Once the agent has sent you a temporary password, launch the Aduro Mobile App and tap Log In.

   

2. On the next page, enter the email address associated with your account and tap Log in with Aduro.

   The email address you enter must be on file in the system, or this process will not work. Note that the system does not detect invalid email addresses.

   

3. On the next page, enter the temporary password, and then tap Log in.

   The temporary password is case sensitive.

   

4. You will now be asked to create a new password. Please make sure your new password meets the requirements shown. When a given requirement is met, it will be checked off. Once all the password requirements have been met, tap Save Password to save your new password.

   

5. If your program and/or account are set up for two-factor authentication (2FA) you will see the page below, and you'll receive a code at the phone number associated with your account. Enter the code, and then you'll be taken to your program home page.

   

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible