Home health kit - FAQs – Aduro Support

Q: What is a home health kit?

A home health kit enables you to provide a small blood sample for our partner lab. The kit is comprised of a few simple tools, including a self-addressed, postage paid mailer.

Q: What tests are available?

Home health kits generally provide lipid (cholesterol and triglycerides) and blood glucose (not A1C) results. We’re currently exploring the possibility of offering A1C testing.

Q: How do I order a home health kit?

For instructions on ordering a home health kit through your well-being program website or the Aduro Mobile App, click here. Note that health screening options vary by program.

Q: When will I get it?

You will receive your kit 3-5 business days after you submit your online order. If you don’t receive a kit within that time frame, please place a new order, and be sure to verify your personal and shipping information before submitting.

Q: What shipping service is used?

Shipping is via the U.S. Postal Service. Kits are sent to members via First Class mail, and prepaid Priority Mail packaging is included to return the kit to the lab for processing.

Q: How do I collect a sample?

When you receive the kit, you will receive specific instructions to perform the test. For tips on collecting a sample, please click here.

Q: How long do I have to return a sample?

You should ship your sample within 24 hours of testing. This recommendation takes into consideration USPS cut-off times, weekends, holidays, and other unforeseen postal issues.

Q: Do home health kits expire?

Home health kits have an expiration date, which can be found on the packaging.

Q: When do I see my results?

Results usually process through our system approximately 10-12 days after you mail the kit back to the lab. Once this happens, you’ll see a “Your Wellmetrics Results Are Available” banner on your well-being program home page. If you don’t see your results within that time frame, please start a chat with us in the lower right corner of this page, or submit a support request at the top of this page.

Q: Why is my state not listed?

Home health kits are not available in the state of New York due to state regulations. If you live in New York, please choose an alternative screening option.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

Your name
Email address associated with your well-being program account
Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
Your well-being program provider/employer
Device you’re using and the operating system
Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
Screenshots or video that illustrate the issue, if possible