How to register your well-being program account via your well-being program website.

• The same account is used for both your well-being program website and the Aduro Mobile App. No matter how you register, use the same email address and password to log in to either the website or the app.
• Spouse eligibility will vary by program. Spouses must register using the employee ID (or the last four digits of the social security number, if cited specifically on the registration form) of the primary benefits holder.

1. New hires and/or newly eligible employees may receive an invitation email with a link to your program's registration page.

   Otherwise go to your well-being program login page and click the Sign Up link toward the bottom.

   

2. Next, provide the requested information: first and last name, birthdate, and your Employee ID or the last 4 digits of your SSN. (You may or may not need to include any leading zeroes or other characters with your Employee ID.)

   Spouses must register using the employee ID (or the last four digits of the social security number, if cited specifically on the registration form) of the primary benefits holder.

3. When all fields are filled in, click Next to proceed.

   If your information does not match any records in our system, the screen will not advance and/or you will receive an error message. In that case, please contact our Member Experience support team via the link at the top of this page.

   

4. On the following page, input an email address you are currently using (if that space is not already filled in), and your mobile phone number. These will be necessary if you ever need to reset your password or want to use two-factor authentication.

   You will also be required to create a password. Passwords must satisfy all requirements listed.

5. Review and accept the terms and conditions, and then click the button to submit your information.

   You will receive a confirmation email at the email address you provided. Click the link in the email to verify your account and complete the registration process.

6. You can now log in to the program and begin your journey of personal discovery and positive outcomes!

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible