To edit your mobile phone number, password, or profile picture, log in to your program website or the Aduro Mobile App and follow the steps below.

• Note that you DO NOT have the ability to edit the email address on file after you activate your account.
• To change the email address on your program account, please start a chat with us in the lower right corner of this page, or submit a support request at the top of this page.
• To change any other information with a lock symbol, please contact your program provider/employer's HR/benefits department.

Web platform

1. Log in to your program website and click the menu icon (a set of horizontal lines) in the upper right corner, then click the Account option.

   

2. To change your mobile phone number, click Edit next to the number and follow the prompts. Click Save in the upper right when you're done. 

3. To change your account password, click the Change Password button and follow the prompts. Click Save in the upper right when you're done. 

4. To change your profile picture, click your existing picture (or your initials if there is no current picture) and follow the prompts. Click Save in the upper right when you're done.

   

Aduro Mobile App 

1. Log in to the Aduro Mobile App and tap the menu icon in the upper right (a set of horizontal lines) to open the menu.

   

2. Tap Edit Account below your name.

   

3. To change your mobile phone number, tap Edit next to the number and follow the prompts. Scroll down and tap Save when you're done. 

4. To change your account password, tap Change Password and follow the prompts. Scroll down and tap Save when you're done. 

5. To change your profile picture, tap Upload Image and follow the prompts. Scroll down and tap Save when you're done.

   

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible