To enable or disable two-factor authentication or change which notifications you receive, log into your program account or the Aduro Mobile App and follow the steps below. 

Web platform 

1. Click the menu icon (a set of horizontal lines) in the upper right of the page, and then click Settings in the drop-down menu.

   

2. In the Settings menu, click the toggle next to each setting to turn the function on or off. 

   Click Save in the upper right to save your changes.

   

Aduro Mobile App

1. Tap the menu icon (a set of horizontal lines) in the upper right.

   

2. Tap Settings in the drop-down menu.

   

3. In the Settings menu, tap the toggle next to each setting to turn the function on or off.

   Once any changes have been made, tap the X icon in the upper right to exit the page. Your changes will save automatically.

    

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible