If the visual elements of the Aduro Mobile App look too small or too large, or the text or buttons run off the screen or seem to be missing, this may be due to your device's visual settings, especially if you've made manual adjustments to these settings previously.

If you have changed the font size, display size, or zoom options on your device previously, you might wish to return the display settings back to their factory defaults as a starting point.

Below are navigation steps for most devices, though exact settings vary by device and operating system:

1. Navigate to Settings on the device and look for Display Settings, or something similar.  
2. Once in Display Settings the user should look for one or more of the following options: 
   •  
     • Font Size
     • Display Size
     • Zoom
     • If the above or similar options are not found, look for Advanced Options or return to Settings and look for Accessibility.
3. Return these settings to Normal or factory default settings, and then return to the Aduro Mobile App.

As a temporary workaround, you can log in to your program on the web platform on another device (such as a laptop or computer). Note that you may encounter a similar visual issue with your mobile device's web browser for the same reason.

For additional help with your device settings, please contact the device manufacturer. 

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible