How to check your well-being program points on your well-being program website or the Aduro Mobile App.

Program website 

1. Log in to your account and click the View My Program button or the My Program link in the upper right of the home page. 

   

2. On the next page, click the Points & Rewards tab, and scroll down to see a dated list of all the points you’ve earned so far.

   

Aduro Mobile App

1. Log in to the Aduro Mobile App and tap the View My Program link near the top of the home page.

   

2. On the Program Status page, tap the View Points History button. Scroll down to see a dated list of all the points you’ve earned so far. Tap the X button to return to the Program Status page.

       

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible