What is a Milestone?

Milestones are defined as a specific time frame in which you can earn a certain number of points. To complete a milestone, you must accrue the required number of points during the dates the milestone is active.

What do I need to do to complete a Milestone?

Accrue the points required within the time frame allotted. Check the My Program page for details.

How do I accrue points for milestones?

Complete Activities and/or Human Performance Paths within your program to earn points. The points you accrue go toward the milestone that is currently active.

When is a milestone active?

Milestones are active during the dates set for the specific milestone. Check the My Program page for more information.

Once I earn all the points for a specific milestone and complete it, can the points I earn afterward go toward the next milestone?

You can only earn points for a milestone during the dates specified. If you complete a milestone before the end date, any additional points you accrue during the time period for the current milestone do not count toward any future milestone.

Why does a milestone say “Upcoming?"

The “Upcoming” flag means that the milestone is still in the future. You are unable to earn points for that milestone until the stated start date.

How do I know I’ve met the requirements to complete a Milestone?

The milestone display includes a list of requirements and a progress bar. The progress bar will indicate your current completion status.

Why does a milestone say “In Progress?” when I've completed the requirements?

The "In Progress" flag means that the milestone is currently active. This is not, however, an indicator of your completion status for this milestone. For completion status, check the progress bar (and accompanying point count) for that milestone.

In the example below, the milestone period is still active, but the progress bar indicates that the milestone point requirement has been met.

What is the difference between a level and a milestone?

Levels must be completed in succession. You cannot progress to the next level without completing the levels before it, i.e. you must complete level 1 before you can reach level 2.

Milestones have a specific time where you can participate and complete requirements to earn that milestone. You can only complete requirements in a milestone when the milestone is active. If you miss a milestone, you do not have to complete it to participate in future milestones.

Note: Milestones are not mutually exclusive of levels, meaning the points you earn during a milestone WILL count toward your level points progress.

Can I earn points for milestones and levels at the same time?

Yes. As you earn points for a milestone, those points will also count toward your level points.

Note: Milestones are not mutually exclusive of levels, meaning the points you earn during a milestone WILL count toward your level points progress.

I earned all my levels, and more points than were needed for the milestones, but some of my milestones say I did not complete them. Why?

If you did not complete the requirements for the milestone while the milestone was open/active, then that milestone will not show as completed.

Why did a milestone status change from not completed to completed after the milestone dates?

There may be a lag in processing certain types of activities, such as those that must be verified by your well-being program provider/employer, health care provider, or other third-party benefits providers that could change the status of a past milestone. The date listed on the form being processed is the date used for awarding points and marking that activity as completed. If a form is received and/or processed late, the points for that activity are awarded to the milestone for which the dates of the event occurred.

Please submit all forms for processing as close to the date of service as possible, to help avoid delays in receiving any incentives or rewards that you may be eligible for from your well-being program provider/employer.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible