How to claim a Tango reward/incentive; specifically those managed by Aduro, and distributed through our online partner, Tango. See below for instructions for your program website or the Aduro Mobile App.

Please note that Aduro manages certain incentives issued through the Tango online service only. For other incentives, please contact the benefits/HR department of your program provider/employer for assistance.

Program website

1. For Aduro-managed Tango incentives, you'll receive a pop-up notification shortly after completing requirements. 
   • If you do not see the pop-up notification within 48 hours of completing requirements, please contact us for assistance.

2. In the pop-up notification, click the View details button.

   

3. If you do not see the pop-up notification, you can also click the View My Program link in the upper right of the home page. 

   

4. Next, click the Points & Rewards tab near the top of the page, click the Unredeemed Rewards link on the left, and then click the Redeem button for the given reward. Follow the prompts to receive your reward.

   

5. If rewards are still in process, you'll see a message to that effect.

   

Aduro Mobile App

1. On the Aduro Mobile App, first tap the View My Program link at the top of the home page.

   

2. Scroll down the Program Status page to find the redemption link.
3. As with the web platform, if rewards are still in process, you'll see a message to that effect.

Email redemption link

In some cases, the redemption link may not be displayed in your program account. Instead, you will receive a Tango redemption email within 48 hours of completing requirements. Simply click the link within the email and follow the prompts to claim your incentive.

Emails are sent to the email address associated with your well-being program account. Be sure to check your inbox and junk/spam folder, just in case.

Note: If you do not receive the redemption email within 48 hours of completing requirements, please contact us for assistance.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible