For Android devices, the activity tracker services directly compatible with our platform are Google Fit and Fitbit. We recommend using either one of these services for the best experience.

If you use a different activity tracker, you might be able to connect it to the Google Fit app, which will then act as a bridge to the platform. Take special note of step 5 below. Note that this process is only a potential solution, and is not guaranteed to work in all cases.

If you need assistance with Google Fit itself, click here to visit Google Fit support.

Before connecting a tracker service to the platform, please note the following:

• For Google Fit, you must also install the Google Health Connect app (see instructions below).
• For our platform, Health Connect works only in conjunction with Google Fit, and will not work by itself or with activity trackers other than Google Fit.

1. Create a Google account for yourself if you have not done so already, to enable you to use these apps.

2. On your Android device, go to the Play store and install the Health Connect app. Launch Health Connect and select whether you'd like to receive notifications.

       

3. Go to the Play store and install the Google Fit app, if you have not done so already. Launch Google Fit, and on the Home page, tap the Sync Fit with Health Connect option, if available (see screenshot, below left). If that option is not displayed, tap the profile (person) icon in the bottom right, and then tap the settings (gear) icon in the upper right. On the Settings page, tap the Sync Fit with Health Connect toggle (see screenshot, below right). 

       

4. On the next screen, scroll down and read through the description and then tap Set up. On the next screen, tap Allow all or scroll down and select the individual data points you'd like to sync to the platform, and then tap Allow. Once the connection confirmation screen appears, tap Done. 

       

5. The next step is to connect your activity tracker to Google Fit. Click here for instructions on how to do so. Allow 24 hours for your activity tracker to fully sync with Google Fit. Once you're confident that the data from your activity tracker is transferring properly to, and fully visible in Google Fit, proceed to the next step.

6. Go to the Play store and install the Aduro Mobile App, if you have not done so already. Log in to the Aduro Mobile App (the same credentials are used for the app and your program website). On the Home page, tap the Menu icon (a series of horizontal lines) in the upper right to open a drop-down menu. On the next screen, tap Devices.

       

7. On the Devices & Apps screen, tap Connect for the Google Fit option. On the next screen, tap Allow all or scroll down and select the individual data points you'd like to sync to the platform, and then tap Allow.

       

8. Note that data upload may happen quickly, but may take up to 24 hours for a full sync. To trigger a sync manually, tap the Me icon on the bottom menu bar, tap the My Data tile, and then tap Sync Now.

       

9. If your data upload is ever interrupted, return to the Devices & Apps screen and tap the Manage button to disconnect Google Fit/Health Connect from the platform. Then reconnect Google Fit/Health Connect to the platform, and manually trigger a sync.

   

10. To help ensure that the connection between Google Fit/Health Connect and the platform remains open and stable, we recommend that you occasionally view Google Fit as well as the My Data screen in the Aduro Mobile App. This usually causes both apps to actively review all data settings and connections. 

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible