How do I troubleshoot my activity tracker’s connection to the platform?

For details, click here. 

Can I connect an activity tracker via my well-being program website?

Activity trackers can be connected to the platform via the Aduro Mobile App.

For details on connecting with an iPhone, click here.

For details on connecting with an Android phone, click here.

What activity tracker services are compatible with the platform? 

The activity tracker services compatible with our platform are Apple Health for iPhone, and Google Health + Health Connect for Android devices.

If your activity tracker is compatible, connecting it to Apple Health or Google Health may allow your data to upload to the platform. Note that compatibility is not guaranteed in all cases.

• A direct Fitbit connection to the platform is no longer supported. Please click here for specific instructions on connecting a Fitbit to the platform.

Can I track my blood pressure on the platform?

Yes. Tracking and uploading your blood pressure data works in exactly the same way as syncing your steps or other activity data to the platform.

Can I earn points for connecting an activity tracker to the platform?

You won't receive points for simply connecting your activity tracker to the platform unless there is an activity that specifies it.

How do I earn points with an activity tracker?

Earn points by engaging in a tracker-compatible Activity. 

For example: if your tracker collects steps data, and you join a tracker-compatible steps Activity, your steps data will upload to the Activity. You will then earn points when your steps meet the Activity goal(s). 

How do I know an Activity is tracker-compatible? 

Tracker-compatible Activities will have this icon: 

The icon is displayed to the left of the numerical entries:

How do I confirm that an activity tracker has connected successfully? Where is my activity displayed?

If your uploaded data appears on your My Data screen, then your tracker is successfully connected to the platform.

To view your data, follow the steps below:

1. On the web platform, click the Me link in the upper right of the home screen. Then click the My Data link in the pop-up that opens.
   • You may need to review your exercise data on the Aduro Mobile App (as described below) for the data to become visible on the web platform.
2. On the Aduro Mobile App, tap the Me icon on the bottom menu bar, and then tap the My Data tile on the next page.
3. Simply viewing this page on the Aduro Mobile App usually triggers an update. You can also scroll down and tap the Sync Now button to manually trigger an update, including recent and historical data.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible