How do I troubleshoot my activity tracker’s connection to the platform?

For details, click here.

How do you connect an activity tracker service to the platform? Can you do it via your well-being program website?

Activity trackers can be connected to the platform only via the Aduro Mobile App.

For details on connecting using an iPhone, click here.

For details on connecting using an Android phone, click here and/or click here.

What activity tracker services are compatible with the platform? 

Apple Health, Google Fit, and Fitbit are the current supported tracking services. 

Note that in the case of Fitbit, the Fitbit mobile app itself can track distinct exercise sessions that the user starts and stops. No separate device is needed.

If you have another brand of activity tracker, you may be able to connect it via Apple Health or Google Fit, which then might pass the data through to the platform. Note that this process is only a potential solution, and is not guaranteed to work in all cases. 

For details on connecting a third-party service/device through Apple Health (iPhone), click here.

For details on connecting a third-party service/device through Google Fit (Android), click here.

Can I connect multiple activity trackers to the platform? 

Yes. For details, click here.

Do you earn points for connecting an activity tracker to the platform? 

You won't receive points for simply connecting your activity tracker to the platform unless there is an activity that specifies it.

How do you earn points with an activity tracker?

Earn points by engaging in a tracker-compatible Activity. 

For example: if your tracker collects steps data, and you join a tracker-compatible steps Activity, your steps data will upload to the Activity. You will then earn points when your steps meet the Activity goal(s). 

How do you know an Activity is tracker-compatible? 

Tracker-compatible Activities will have this icon: 

The icon is displayed to the left of the numerical entries:

How do you confirm that an activity tracker service has connected successfully to the platform? Where is my activity tracker data displayed?

If your uploaded data appears on your My Data screen, then your tracker is successfully connected to the platform.

To view your data, follow the steps below:

1. On the web platform, click the Me link in the upper right of the home screen. Then click the My Data link in the pop-up that opens.
2. On the Aduro Mobile App, tap the Me icon on the bottom menu bar, and then tap the My Data tile on the next page.
3. Simply viewing this page usually triggers an update. You can also scroll down and tap the Sync Now button to manually trigger an update, including recent and historical data.
4. If you have two connected devices, tap the device name to open a drop-down menu, and tap the name of the device you wish to sync, and then tap the Sync Now button.

Note that tracker data must display successfully on the Aduro Mobile App before it will display on the program web platform.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible