For iPhones, the activity tracker services directly compatible with our platform are Apple Health and Fitbit. We recommend using either one of these services for the best experience.

However, if you use a different activity tracker, you might be able to connect it to the Apple Health app, which will then act as a bridge to the platform. Note that this process is only a potential solution, and is not guaranteed to work in all cases. Click here for instructions, and then return to this article.

Before connecting a tracker service to the platform, please note the following:

• The connection process outlined below can only be done through the Aduro Mobile App, and not through the program website. 
• In the case of Fitbit, the free Fitbit app itself can track individual exercise sessions that you start and stop manually, and a separate Fitbit device is not needed. For assistance with the Fitbit standalone app, click here to visit their support page.
• You must also join a tracker-compatible Activity to earn points in your program.

1. Download and install either Apple Health or the Fitbit app from the App Store onto your iPhone.
2. Create an Apple Health or Fitbit account for yourself. If you're using a separate tracker device, such as a watch, connect and sync it to the appropriate tracker service.
   • If you need help setting up Apple Health, click here to visit their support page. 
   • If you need help setting up the Fitbit app and/or devices, click here to visit their support page.
3. Use your activity tracker for 48 hours, and make sure it is tallying your data accurately.
4. Download and install the Aduro Mobile App from the App Store onto your iPhone, if you haven't already. 
5. Log in to the Aduro Mobile App using the same credentials you use with your program website.

6. Once logged in to the app, tap the Menu icon (a series of horizontal lines) in the upper right to open a drop-down menu.

   

7. In the drop-down menu, tap Devices.

   

8. The Devices & Apps screen will list the compatible activity tracker services available for use on your device. Tap the Connect button for your chosen tracker service.

   

9. You will be prompted to log in to your activity tracker service account and/or grant permission for data from your tracker service to be uploaded to the platform. Alternately, permission may be granted automatically, depending on tracker service and past use history. Check your tracker service for details on data sharing.

10. Note that data upload may happen quickly, but you should allow up to 24 hours for a full sync. To confirm upload on the Aduro Mobile App, tap the Me icon on the bottom menu bar, and then tap the My Data tile.

        

11. If your data upload is ever interrupted, return to the Devices & Apps screen and tap the Manage button OR follow any onscreen instructions to disconnect your tracker service from the platform. Then reconnect the service to the platform, and wait up to 24 hours for a fresh sync.

    

12. To help ensure that the connection between your tracker service and the platform remains open and stable, we recommend that you occasionally log in to your tracker service account and review your data. This usually causes your tracker service to actively review all data settings and connections.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible