To see data uploaded from your activity tracker, follow the steps below.
Program website
- Click the Me link in the upper right, and then click the My Data tile in the pop-up that opens.
- Note that in some instances, you may need to review your exercise data on the Aduro Mobile App before it will display on your well-being program website. For details, click here.
- Click each data type to see the history we have on file.
Aduro Mobile App
Tap the Me icon on the bottom menu bar, and then tap the My Data tile on the next screen.
- Note that in some instances, you may need to review your exercise data on the Aduro Mobile App before it will display on your well-being program website. For details, click here.
- Tap the tile for each data type to see the history we have on file.
If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.
When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.
When submitting a help request, please include the following information as applicable:
- Your name
- Email address associated with your well-being program account
- Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
- Your well-being program provider/employer
- Device you’re using and the operating system
- Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
- Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
- Screenshots or video that illustrate the issue, if possible
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