For iPhone users, the activity tracker services compatible with your program are Apple Health and Fitbit. We recommend using either one of these services for the best experience.

However, if you use a different activity tracker, you might be able to connect it to the Apple Health app, which will then act as a bridge to the platform. Note that this process is only a potential solution, and is not guaranteed to work in all cases.

If you need assistance with Apple Health itself, click here to visit Apple Health support.

1. Download and install Apple Health from the App Store onto your iPhone.
2. Create an Apple Health account for yourself.
3. Click here to visit an Apple Health support page that details how to see whether one of your installed apps is compatible with Apple Health, how to find apps that are compatible with Apple Health, and how to connect any compatible third-party app with Apple Health.
4. Once your tracker app is connected to Apple Health, use Apple Health for 48 hours, and make sure it is tallying your data accurately.
5. Once you're confident that activity from your tracker is being transferred successfully to Apple Health, it's time to connect Apple Health to the platform. Click here for instructions, and skip any steps you've already performed. 

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible