Two-factor authentication (2FA) provides additional account security by requiring the user to input both a password and a one-time six-digit verification at login. Note the following special circumstances regarding 2FA:

• Some program providers/employers require 2FA to be enabled for all users as an added security measure. In this case, all users will be required to enable 2FA the first time they log in to the platform, and the 2FA control toggle will not be visible in account Settings.
• Some program providers/employers enable single sign-on (SSO) with our platform. When logging in via SSO, 2FA functionality and settings are not available. For more information about SSO and our platform, click here.

Enable 2FA at account activation

1. If your well-being program provider/employer does not require 2FA, the system will prompt you to enable 2FA the first time you log in to your program. You can skip this if you wish. 
2. If your well-being program provider/employer requires 2FA, the system will prompt you to enable 2FA after you submit your account profile information, prior to your first login.

3. Verification codes are sent via text, so be sure that the phone number you submit to the system can receive texts.

    

Enable or disable 2FA via the account Settings page

1. You can enable or disable 2FA at any time via the appropriate toggle on your account Settings page. For instructions on how to do this, click here.
2. Verification codes are sent via text, so be sure that the phone number you submit to the system can receive texts.

Log in using 2FA

1. On the program login page or Aduro Mobile App, submit the email address associated with your program account.
2. Submit your program password.
3. The Enter Code screen appears, and the system sends a six-digit verification code via text to the phone number on file.
4. On the Enter Code screen, submit the six-digit verification code to proceed to the program home page.

Change the phone number used for 2FA

1. To change the phone number used for 2FA, first disable 2FA via the account Settings page. For instructions on how to do this, click here.
2. Next, edit the phone number on your account Profile page. For instructions on how to do this, click here.
3. Next, return to your account Settings and re-enable 2FA. 

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible