Aduro® Connect Care provides personalized strategies, tools and impactful support to help manage and potentially reverse certain chronic health conditions, and is available to select well-being programs and members.

If you have completed Connect Care enrollment and now wish to opt out, please contact your Connect Care coach, who can remove you from the program. Rest assured that the program is voluntary, and opting out will not affect your well-being program points or status in any way.

• To opt out, log in to the Aduro Mobile App, tap the Connect Care icon on the bottom menu bar, and then tap the My Coach tab.
• On the My Coach tab, tap the Chat button to open a chat window with your Connect Care coach. Send your coach a message stating you wish to opt out of the Connect Care program.

Alternatively, you can start a chat with our Member Experience support team in the lower right corner of this page, or submit a support request at the top of this page.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible