Aduro® Connect Care provides personalized strategies, tools and impactful support to help manage and potentially reverse certain chronic health conditions, and is available to select well-being programs and members. Check your well-being program for availability.

Program participants may be eligible to receive a Dexcom continuous glucose monitor (CGM) for a select period. Participants who receive a CGM can then share their data with the Aduro platform, allowing this data to display automatically in the Connect Care Blood Glucose tab. However, participants can always manually track their blood glucose finger stick readings in the Connect Care Blood Glucose tab

• For details on CGM eligibility, click here. 
• For details on sharing your CGM data with the platform, click here.

Click the links below for online resources related to Dexcom CGM devices.

If there is a technical/functional issue with the CGM, please contact Dexcom support through their website: https://www.dexcom.com/.

Our smart food tracker can help you meet your nutritional and overall metabolic health goals with personalized insights, using either photos or text descriptions of your meals. For details on smart food tracker eligibility and access, click here.

General resources

1. Dexcom website
   • Click the Support link near the top of their page for a comprehensive set of Dexcom resources.
2. Dexcom Clarity App
   • Quick-start .pdf guide to tracking and sharing glucose data using the Dexcom Clarity app.
3. Phone compatibility
   • Is your smart phone compatible with Dexcom CGMs?
4. Sensitive skin tips
   • Tips to avoid irritation caused by the Dexcom sensor adhesive.
5. Dexcom FAQs
   • Self-serve FAQs hosted on the Dexcom website. 
6. Dexcom guides
   • Range of quick-start and in-depth guides in English and Spanish.

Dexcom G7 resources

1. G7 overview
   • Overview of the Dexcom G7 CGM.
2. How the G7 works
   • Features and functions.
3. How to insert the G7 sensor
   • Step-by-step video instructions.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible