Aduro® Connect Care provides personalized strategies, tools and impactful support to help manage and potentially reverse certain chronic health conditions, and is available to select well-being programs and members. Check your well-being program for availability.

For help navigating around the Connect Care program's Blood Glucose tab (found on the Aduro Mobile App), check out the guide below. 

• For details on manually submitting a blood glucose entry, click here.
• Note that some visual elements may differ slightly between iPhone and Android devices, but the functionality is the same.

How to read the blood glucose graph

The blood glucose graph shows your daily blood glucose readings.

• The horizontal green band denotes the blood glucose target range set during onboarding. If you did not set a target range after enrolling in the program, the system will select a default range.
• Readings are marked with a color-coded dot: red = below target range, green = within target range, orange = above target range.
• Your first reading for a given day is displayed near the top of the page, along with your average, lowest reading, and highest reading for that day.
• Submit at least 2 readings on a given day to unlock your daily average, and at least 4 readings to unlock your % in target range.
• Tap the < and > icons to switch from one day to another.
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Submit a blood glucose entry

For details on manually submitting a blood glucose entry, click here.

View/edit previous glucose entries

To view or edit a reading, tap the corresponding dot on the graph, and then tap the pop-up that appears, OR scroll down and tap the listing. Edit the details if you wish, and then tap the Save Entry button to confirm your changes.

Set/edit the blood glucose target range 

1. To set or edit the blood glucose target range, first tap the Settings (gear) icon in the upper right corner of the blood glucose graph. 

   

2. Edit the numerical entries as you wish, and then tap the Save button. 

   

3. If you have further questions about the Blood Glucose tab, you can click here for instructions on starting a chat with your Connect Care coach. Your coach is your ongoing partner through your Connect Care experience, and will be the best equipped to answer any questions you may have.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible