Aduro® Connect Care provides personalized strategies, tools and impactful support to help manage and potentially reverse certain chronic health conditions, and is available to select well-being programs and members. Check your well-being program for availability.

Follow the steps below to start or continue an online text chat with your Connect Care coach via the Aduro Mobile App.

• This coach chat feature is available to Connect Care program participants, and is separate from Aduro's general 1:1 coaching (phone) service.
• Connect Care registration and related Human Performance coaching content are available through your well-being program website, but the Aduro Mobile App is the primary way to engage in the program. Features such as dedicated Connect Care coach chat, scheduling a Connect Care 1:1 coaching session, and blood glucose tracking are available through the app.

1. These instructions assume you've already installed the Aduro Mobile App and activated your Aduro account. If not, click here for installation instructions.

2. Log in to the Aduro Mobile App, and then tap the Chat icon on the bottom menu bar. This chat option exists only for Connect Care program participants.

   

3. Alternately, you can tap the Connect Care icon on the bottom menu bar, tap the My Coach tab (if it's not already selected), and then tap the Chat button below your coach's profile:

   

4. Type in your message, and tap the arrow icon to submit it. Your coach will respond within one business day.

   

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible