Aduro® Connect Care provides personalized strategies, tools and impactful support to help manage and potentially reverse certain chronic health conditions, and is available to select well-being programs and members. Check your well-being program for availability.

To schedule, reschedule or cancel a 1:1 coaching session (via phone or Zoom) in the Connect Care program, see the steps below.

Note that this scheduler is for Connect Care participants only. For instructions on scheduling a call with a regular Human Performance coach, click here.

1. Log in to the Aduro Mobile App and tap the Connect Care icon on the bottom menu bar. Tap the My Coach tab, and then tap the +Schedule button:

   

2. On the next screen, tap Select Date, and use the calendar to choose a date that's convenient for you. A dot marks the current date, and unavailable dates (including weekends) will have a line through them.

       

3. Next, tap Select Time and choose from the available appointments.

       

4. Next, enter the phone number where you can be reached on the selected date and time (including "1" and your area code), and tap Confirm in the upper right to book the appointment.

    

5. The next screen will show the appointment details, allow you to add notes for your coach ahead of the call, add the appointment to your calendar, and cancel/reschedule. Tap Done to exit this screen.

   

6. To check your appointment details or cancel/reschedule, return to the My Coach tab, scroll down, and tap the appointment listing. From the details screen, you can also add notes for your coach prior to your appointment.

       

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible