On the Aduro platform, we have a variety of Activities to help you explore and improve your well-being. Some of these are managed and tracked by your program provider/employer.  When you complete an employer verified activity (EVA), the program provider/employer will send us record of your completion and your points will be uploaded accordingly.

Regular Activities are awarded immediately, while it typically takes 2-4 weeks for an EVA. To check on Activity completion and point awards yourself, click here and click here.

If you have any questions or concerns about Activity completion and point awards, please take a screenshot of the Activity confirming your completion, and contact us for assistance.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible