The Aduro® Human Performance Assessment (HPA) is generally designed to be submitted once per program year, though in some cases, it may be available at given intervals.

While you can review and change any answers prior to submission, once it has been submitted, it cannot be reset or retaken until the next submission period.

While the HPA is used to suggest Activities and Paths for members to explore, and completion may earn you points in your program, rest assured that individual answers submitted are not communicated to the program provider/employer, and do not have any bearing whatsoever on program status or earned incentives.

For a full list of HPA FAQs, click here.

For HPA troubleshooting, click here.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible