If you're having an issue with completing the Aduro® Human Performance Assessment (HPA), here are a few tips for you.

For general troubleshooting steps that can apply to most any Activity or Path, click here.

Otherwise, be sure to double check the following:

1. Review each question and manually select/enter an answer. For example, you must manually move a number slider to register an answer. If you leave it on the default number 5 position, that does not register as an answer.
2. Make sure any required comment/answer box has text in it.
3. At the bottom of each survey page, be sure to click/tap the button to confirm page completion and/or advance to the next screen.
4. Once you've completed the survey, click/tap the final completion button in the HPA activity tile itself.

If you try all of the above and are still having an issue, please contact us for assistance.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible