To make sure you've received the proper points for completing a Human Performance Path or Practice, and you're using the Aduro Mobile App, check out the steps below. 

Confirm the Path or Practice is completed properly

1. First, we recommend you check your points history (click here for details), and take note of any relevant names and dates.

2. Next, go back to the home page, scroll down and look for the My Paths section. Tap the View all button and scroll down to see any in-progress or completed Paths. Tap the Path in question. 

   

3. When the Path opens, check to see which Practices are Available, In Progress, Upcoming or Completed.

   

4. If a Practice is Available or In Progress, tap it and make sure that you’ve completed it and submitted the survey. As you fill out the survey, be sure to make distinct selections with any numerical sliders, as leaving them in the default position will not register as an answer. Note that after you submit the survey, you must also tap the Finish button.

   

5. Compare what you see in the tile to what's in your points history. If there is an issue with any aspect of tracking your progress or with your awarded points, please contact us for assistance. 

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible