To make sure you've received the proper points for completing an Activity, and you're using the Aduro Mobile App, check out the steps below. 

This applies to one-time completion, or completing a periodic (e.g., daily, weekly, monthly) or numerical (e.g., number of steps) goal.

Confirm the Activity is tracked properly 

1. First, we recommend you check your points history (click here for details), and take note of any relevant names and dates.

2. Next, go back to the home page, scroll down and look for the My Activities section. Tap the < and > icons or swipe to scroll through the list, and then tap the Activity in question.

   If the Activity in question is not listed, tap the View all button and scroll down to see any in-progress or completed Activities, and then tap the Activity in question.

   If the View all button is not visible, enroll in at least three Activities, and this will make the View all button appear.

   

3. On the tracking screen, make sure your progress has been recorded properly, and on the date you intended. Take note of the point award per time period and/or for overall completion.

   

4. Compare what you see in the tile to what's in your points history. Note that for periodic Activities, you can't track progress more than two weeks in the past. If there is an issue with tracking your progress or your awarded points, please contact us for assistance.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible