Before you leave an Activity, please note that you'll keep any points you've earned so far, and your past progress will remain with the team you were on at the time, if applicable. However, if you rejoin the activity, your personal progress will reset to zero.

For more information about leaving an activity, click here.

Program website

1. Click on the Activity in question.

   

2. Click the (i) icon in the upper right to open the info/description sidebar.

   

3. Scroll to the bottom of the sidebar and click the Leave button. If this is an individual activity, the action will be taken immediately, so be sure of your choice beforehand.

   

4. If this is a team activity, once you click the Leave button, you'll see a warning message regarding how your past progress will be handled. If you agree, click the Yes button to proceed.

Aduro Mobile App Instructions

1. Tap on the Activity in question. 

   

2. Tap the (i) icon in the upper right to open the info/description page.

   

3. Scroll to the bottom of the description and tap the Leave button. If this is an individual activity, the action will be taken immediately, so be sure of your choice beforehand.

   

4. If this is a team activity, once you tap the Leave button, you'll see a warning message regarding how your past progress will be handled. If you agree, tap the Yes button to proceed.

    

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible