If you unenroll from a Path before completing it, see below for what happens in regard to your points and progress.

For instructions on how to unenroll from a Path, click here.

Points

• You'll keep any points you've earned so far.
• If you rejoin the Path later, you can't earn points for any Practice for which you've already been awarded during the current program period.

Progress

• If you rejoin the Path, your progress will be reset, and you'll have to begin the Path again.
• Though you will have to complete all Practices again, you may not need to fill out any surveys that you submitted during the current program period.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible