If you leave an ongoing Activity, see below for what happens in regard to your points and progress. 

For instructions on how to leave an activity, click here.

Points

• You'll keep any points you've earned so far.
• If you rejoin the Activity later, you can't earn points for any time period for which you've already been awarded.

Progress

• Your past progress will not be saved in your personal Activity history, and if you rejoin later, you'll start from zero.
• However, if it's a team Activity, your past progress will remain with the team you were on at the time it was tracked, no matter what.
• If you are the last person on a team and you leave the Activity, the team will be deleted.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible