Aduro® Connect Care provides personalized strategies, tools and impactful support to help manage and potentially reverse certain chronic health conditions, and is available to select well-being programs and members. Check your well-being program for availability.

Connect Care eligibility may be limited according to information provided during onboarding, to support member safety and align with evidence-based guidelines.

• For details on enrolling in the Connect Care program, click here.
• Program participants may be eligible to receive a Dexcom continuous glucose monitor (CGM) for a select period. For details on CGM eligibility, click here.
• Our smart food tracker can help you meet your nutritional and overall metabolic health goals with personalized insights, using either photos or text descriptions of your meals. For details on smart food tracker eligibility and access, click here.
• Note to Bon Secours Mercy Health (BSMH) Be Well program participants: Be Well With Diabetes is a separate program offered through your program provider/employer.

Members are eligible if they have been diagnosed with any if the following metabolic health conditions:

• Type 2 diabetes
• Hypertension (high blood pressure)
• Hyperlipidemia (high cholesterol or high triglycerides)
• Cardiovascular disease (including heart disease)
• Overweight and obesity (BMI greater than or equal to 25)
• Prediabetes
• Metabolic syndrome

Members are ineligible if any of the following applies:

• Type 1 diabetes
• Currently pregnant
• Advanced kidney disease or dialysis
• Active cancer treatment
• Recent heart attack or stroke (past 6 months)
• Currently taking insulin
• Severe hypoglycemia (frequent or severe low blood sugar)
• Unmanaged serious psychiatric condition

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible