Aduro® Connect Care provides personalized strategies, tools and impactful support to help manage and potentially reverse certain chronic health conditions, and is available to select well-being programs and members. Check your well-being program for availability.

Program participants may be eligible to receive a Dexcom continuous glucose monitor (CGM) for a select period.

If you've been approved for a CGM and have received it, your Connect Care coach needs access to your data in Dexcom Clarity to help interpret your CGM data and enable you to better understand how your food and activities affect your blood sugar.

Please share your data with Aduro in Dexcom Clarity:

• Download and log in to the Dexcom Clarity app (if you haven't already)
• Go to https://connect.dexcom.com
• Login with the credentials you used to create your Dexcom G7 app account. 
• Enter the code: ConnectCareCGM
• Select ‘Aduro Connect Care’ and click the box to consent to sharing
• Link the Dexcom Clarity app to either Apple Health (iPhone) or Google Fit (Android), and then connect that app to the Aduro platform. This will allow your blood glucose data to display automatically in the Connect Care section of the Aduro Mobile App.
  • For Apple Health instructions, click here.
  • For Google Fit instructions, click here.

Sharing your CGM data allows your coach to view your blood sugar results in real-time and to make personalized recommendations.

If you have further questions on CGM data sharing, you can click here for instructions on starting a chat with your Connect Care coach, or contact us at ConnectCareCGM@aduro.com.

Our smart food tracker can help you meet your nutritional and overall metabolic health goals with personalized insights, using either photos or text descriptions of your meals. For details on smart food tracker eligibility and access, click here.

If you need assistance with your well-being program or program account, please submit a help request. Click the chat icon (speech bubble) in the lower right corner of the page to connect with a live agent, or click the Submit a Request link at the top of the page, and we'll respond as soon as possible.

When using chat, be sure to close your browser window or tab to clear your chat once the discussion is completed. This will help protect your privacy, especially is you're on a shared computer.

When submitting a help request, please include the following information as applicable:

• Your name
• Email address associated with your well-being program account
• Your phone number and time zone (we'll need to speak to you personally for account, personal information, or protected health information issues)
• Your well-being program provider/employer
• Device you’re using and the operating system
• Web browser you’re using and the version number, OR Aduro Mobile App version number (when logged in, tap the menu icon in the upper right)
• Step-by-step description of the issue, including the names of any Activities, Paths, etc. involved
• Screenshots or video that illustrate the issue, if possible